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This qualification has been designed to equip you with the skills and knowledge required to succeed in the business world. You will develop key skills in customer service, purchasing, presentations, text documents and spreadsheets.
Participants undertaking the Certificate III in Business will develop skills and knowledge to perform a range of responsibilities, working under minimal supervision in any business environment.
POTENTIAL CAREER OUTCOMES
Customer service advisor
Data entry operator
COURSE DELIVERYThere are three different delivery modes that students can choose from for this course.
Online learning allows students the flexibility of completing their course at their own pace, at times to suit work and other life commitments. Avoiding commutes, classrooms and rigid timetables are just a few good reasons to undertake online learning. Students can “attend” a course at anytime, from anywhere as your training material and assessments are online.
Distance learning allows students to have the same amount of convenience and flexibility as online learning. The only difference is that instead of studying online, you will be studying via workbooks. Distance learning is perfect for students that prefer to have hard copy resources.
Recognition of Prior Learning (RPL)
Recognition of Prior Learning (RPL) is an assessment process that involves making a judgement on the skills and knowledge an individual has as a result of past study and/or experience. The aim of RPL is to recognise your existing competencies without having to go through the complete process of training and assessment. You will still need to provide evidence though, upon which your assessor can base their judgement. Evidence must be:
Authentic – it must be your own work
Sufficient – it must demonstrate competence over a period of time, that the competencies can be repeated, and the evidence must be enough so that the assessor can make an accurate judgement regarding competency
Current – it must demonstrate up-to-date knowledge and skills i.e. from the present or very-recent past
Valid – it must be relevant to what is being assesses
You may be eligible to apply for RPL on one or more Units of Competency in this course. Please contact our administration department on 1300 946 309 to discuss your RPL options.
COURSE COMMENCEMENTQTS does not have set course commencement dates meaning you can enrol and commence your chosen course at any time.
COURSE DURATIONQTS courses are self-paced. Enrolments are valid for 12 months (full time) or 24 months (part time).
How long your course will take depends on a number of factors. Included are your own efforts and commitment to submitting assessments regularly and on time, your study load (e.g. full or part time) and how many units (if any) are eligible for credit transfer and/or recognition of prior learning.
ASSESSMENTAssessment formats within this Certificate include;
Short answer questions
STUDENT SUPPORTQTS is dedicated to providing a high standard of service to our students. You can contact your trainer/assessor for help in understanding how to complete your assessments. They are happy to support you and can be contacted through our office on 1300 946 309 or directly via their email address which will be provided once you are enrolled. Students are also able to book one on one training sessions with their trainer via video conference e.g. Skype, Zoom etc.
ENTRY REQUIREMENTSAge:The minimum age for entry into this qualification is 16 years. If you are under the age of 18 years, your Enrolment Form and Course Fees Agreement must be signed by a relevant parent or guardian.Education & Experience:There are no formal entry requirements in relation to prior education and experience for this qualification. However, it is recommended that you meet the following criteria;Successfully completed Australian Year 10 OR
Successfully completed Certificate II or higher qualification(s) AND
Have at least 12 months work experience AND
Sound Language, Literacy and Numeracy AND
Computing skills such as sending an email, using a printer/scanner, using Microsoft Office programs and internet skills to undertake online research.The learning materials and assessment within this qualification are in a written online or workbook format. Therefore, in order to successfully complete this course, you must have the ability to read and comprehend learning materials and undertake a variety of assessments.
RESOURCE REQUIREMENTSStudents will be provided with training material either online or in a workbook and assessment activities for all units of competence.
Students must have access to the following resources;
Microsoft Office (2010 version or later) – including Word, Excel and PowerPoint
Adobe Acrobat Reader
Digital video recording device/digital camera (included in most mobile phones)
Video conferencing software (Zoom).
Some of the simulated assessment tasks will require students to role play scenarios. Therefore, you will also need access to four volunteers who can participate in the role play activities. It is your responsibility to find your own suitable role play volunteers.
If you are currently not working and do not have access to workplace policies and other documents, your trainer and/or assessor will provide you with simulated samples or information regarding how you can access such policies and documents.
Students are required to complete the 12 units listed below in order to obtain the Certificate III in Business. This qualification consists of 1 core unit plus 11 units elected from the electives list below.
CORE INDUSTRY UNIT BSBWHS302 Apply knowledge of WHS legislation in the workplace ELECTIVE UNITS BSBCMM301 Process customer complaints BSBCUS301 Deliver and monitor a service to customer BSBFIA301 Maintain financial records BSBFLM305 Support operational plan BSBFLM309 Support continuous improvement systems and processes BSBINM301 Organise workplace information BSBITU314 Design and produce spreadsheets BSBITU306 Design and produce business documents BSBPRO301 Recommend products and services BSBPUR301 Purchase goods and services BSBWOR301 Organise personal work priorities and development
Certificate III Guarantee – COMPLETE YOUR CERTIFICATE III BUSINESS FOR $50 AUD!
From the 1st July 2013, the Queensland Government introduced significant changes to Queensland’s vocational education and training (VET) system through its reform action plan Great Skills Real Opportunities.
A key initiative under these reforms is the Certificate 3 Guarantee which provides eligible individuals with access to a government subsidy which is to be put towards the training costs for a Certificate III level qualification.
Please note the prices below are for domestic students only.
If you do not quality for Certificate 3 Guarantee funding you can still enrol via our fee-for-service option. Please see our fee for service course fees below;
Online/RPL Delivery: $1,250 AUD –
Option 1: Full fees upon enrolment – Save 10%
Option 2: $250 upon enrolment plus $100 x 10 monthly payments
Distance Delivery: $1,500 AUD –
Option 1: Full fees upon enrolment – Save 10%
Option 2: $250 upon enrolment plus $125 x 10 monthly payments