Popular Customised courses
Our programs have proven popular with employers and participants as they are a combination of real life examples, skills development, activities and participant interaction.
ü Train the Trainer
This 2 day workshop focuses on the development of the on-the-job coach.
* Planning for on the job training
* Establishing rapport
* Delivering training through demonstration
* Providing constructive feedback to improve performance
* Recording, monitoring and reporting
ü Business communication for managers and supervisors
This workshop is designed to develop the written and verbal communication skills of your team.
Including:
* Report writing
* Letter writing
* Professional presentation of documents
* Email writing etiquette
* Business language and etiquette
ü Conducting effective performance reviews
Participants in this 1 day workshop will gain insights and skills which will enable them to conduct meaningful and beneficial performance reviews. This workshop not only focuses on the delivery of the performance reviews, but also the role of the leader to use the information gained through the review to plan and develop individual team members. Discovering the importance of goal setting, power of rewards and recognition and how to adopt a supportive approach to correcting errors and discipline.
ü Customer Service
New and existing staff will gain valuable skills which they can use on a daily basis to increase the customer service experience. This course can be customised to focus on the industry your business operates in and the type of service provided by your staff.
ü Dealing with customer complaints
Provide your team members with the skills required to effectively handle complaints, turning a negative customer experience into a positive one. Through this workshop people who would previously avoid facing a complaint, will gain pleasure out of the successful handling of a customer complaint.
ü Change management
Embracing change and encouraging others to do so, is a challenge faced by many. We have all witnessed ineffective change management and the impact on individuals. This ½ day or full day workshop is designed to give supervisors and managers the skills required to plan and mange change in a manner that encourages all staff to support and drive change within the workplace.
ü Time management
This workshop is valuable to all people who would like to increase their results and maximise the effectiveness of their activities. Goal-setting and time management provides participants with the framework to make better decisions about how to utilise their time. Participants will benefit from understanding how planning and prioritising bring the control and focus required for business and personal success.
ü Deal with Conflict
This 1/2 day course is designed to improve participants' skills for resolving conflict in the workplace, in an assertive, empathetic and problem-solving manner.
Outcomes
* Recognising appropriate approaches to various kinds of conflict
* Employing appropriate approaches to various kinds of conflict
* Employing a win-win approach to resolving conflict
* Implementing key assertiveness techniques as determined by the situation
* Showing empathy, active listening and effective communication in conflict situations
ü Effective public speaking
Public speaking is, the second greatest fear of most people, that is, second to death!!
This 1 day workshop will create the confidence in participants to handle most public speaking situations they are confronted with in the workplace. From chairing a meeting to addressing a room of people.
The workshop can be adapted to new staff, sales professionals, supervisors through to senior managers and designed to meet the specific needs of your workplace.
ü Conducting interviews
This 1/2 day workshop develops participants techniques for successful candidate interview and selection. From the initial phone contact, through to interview and job offer. This course focuses on the steps participants need to follow in order to be effective in the steps in the interviewing process and ensure that the process is an efficient exchange of information.
ü Budgeting
This course can be a ½ day or full day workshop, depending on the desired outcomes and the level of understanding required of participants. Workshops can range from developing an understanding of the purpose and implications of a budget to developing and monitoring a budget.
Call us today to discuss tailor designed courses to meet your specific needs
on 55 622 317
